RETURN POLICY

WE ACCEPT ITEMS IN NEW CONDITION WITH THE ORIGINAL TAGS ATTACHED FOR A REFUND, STORE CREDIT OR EXCHANGE. YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO SUBMIT A RETURN REQUEST.

RETURN REQUESTS MUST BE SUBMITTED THROUGH OUR RETURNS PORTAL. AFTER SUBMITTING YOUR REQUEST, YOU WILL RECEIVE AN EMAIL WITH DETAILED INSTRUCTIONS TO FOLLOW.

AT THIS TIME, OUR RETURNS PORTAL ONLY SUPPORTS DOMESTIC RETURNS. IF YOU ARE AN INTERNATIONAL CUSTOMER, PLEASE EMAIL SUPPORT@JOHNELLIOTT.CO TO SUBMIT YOUR RETURN REQUEST. PLEASE INCLUDE YOUR ORDER #, THE ITEMS YOU’D LIKE TO RETURN, THE RETURN REASON FOR EACH ITEM, AND THE RETURN TYPE (E.G. REFUND, EXCHANGE, STORE CREDIT).

LAUNCH RETURNS PORTAL

PROCESSING

AFTER YOUR RETURN HAS BEEN RECEIVED, PLEASE ALLOW 3 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.

REFUNDS

YOU WILL BE REFUNDED THE FULL AMOUNT OF THE ITEMS RETURNED. IF YOU ARE AN INTERNATIONAL CUSTOMER OR YOU PAID FOR EXPEDITED SHIPPING, YOU WILL BE REFUNDED THE FULL AMOUNT OF THE ITEMS RETURNED MINUS THE COST OF SHIPPING ON YOUR ORIGINAL ORDER. RETURN REQUESTS FOR REFUND WITHIN THE UNITED STATES WILL HAVE A $7.00 RETURN LABEL FEE DEDUCTED FROM THE REFUND TOTAL WHEN PROCESSED.

ONCE THE REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A REFUND CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.

EXCHANGES

EXCHANGES ARE SHIPPED TO YOU FREE OF CHARGE VIA THE SAME SHIPPING METHOD USED TO PLACE THE ORIGINAL ORDER. USING OUR RETURNS PORTAL, YOU CAN EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE SUBJECT TO AVAILABILITY.

YOUR EXCHANGE WILL BE PROCESSED AND YOUR REPLACEMENT ITEM/S WILL BE SHIPPED WITHIN 3 BUSINESS DAYS OF THE RETURN BEING DELIVERED.

STORE CREDIT

STORE CREDIT IS ISSUED AS A DIGITAL GIFT CARD. YOU CAN APPLY YOUR GIFT CARD TO ORDERS PLACED ON JOHNELLIOTT.CO UNTIL THE REMAINING BALANCE IS ZERO.
YOUR CREDIT WILL BE AVAILABLE TO USE ONCE YOUR RETURN IS IN TRANSIT.

SEASONAL SALE

ITEMS PURCHASED DURING SEASONAL SALE PERIODS ARE ELIGIBLE FOR STORE CREDIT ONLY. 

FINAL SALE

ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED.

INTERNATIONAL RETURNS + EXCHANGES

PLEASE DECLARE YOUR RETURN AS “9801 - US GOODS RETURNING” ON YOUR COMMERCIAL INVOICE. KEEP A COPY OF YOUR INVOICE AND A TRACKING NUMBER FOR YOUR RECORDS.

 

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