BELOW IS OUR POLICY FOR ORDERS PLACED DURING SEASONAL SALE PERIODS. 

SHIPPING INFORMATION

DUE TO THE VOLUME OF ORDERS RECEIVED, ORDERS WILL SHIP WITHIN 7 BUSINESS DAYS PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMTION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION WITHIN 7 BUSINESS DAYS, PLEASE CONTACT SUPPORT@JOHNELLIOTT.COM.  

PLEASE NOTE WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

DOMESTIC SHIPPING 

DURING OUR SEASONAL SALE, WE DO NOT OFFER EXPEDITED SHIPPING METHODS. HOWEVER, JOHN ELLIOTT OFFERS FREE UPS GROUND SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES.  

INTERNATIONAL SHIPPING 

WE OFFER WORLDWIDE SHIPPING. ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU).

CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR  DESTINATION COUNTRY.

WE CANNOT CALCULATE THESE CHARGES PRIOR TO PLACING YOUR ORDER AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE.

RETURNS POLICY 

ITEMS PURCHASED WITH A PROMOTION CODE DURING OUR SEASONAL SALE ARE ELIGIBLE TO BE RETURNED FOR STORE CREDIT ONLY. ITEMS MARKED FINAL SALE CANNOT BE RETURNED OR EXCHANGED. 

WE ACCEPT ITEMS IN NEW CONDITION WITH THE ORIGINAL TAGS ATTACHED. YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO SUBMIT A RETURN REQUEST FOR STORE CREDIT. 

AT THIS TIME, OUR RETURNS PORTAL ONLY SUPPORTS DOMESTIC RETURNS. IF YOU ARE AN INTERNATIONAL CUSTOMER, PLEASE EMAIL SUPPORT@JOHNELLIOTT.COM TO SUBMIT YOUR RETURN REQUEST.

PROCESSING 

AFTER YOUR RETURN IS RECEIVED, PLEASE ALLOW 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.

STORE CREDIT 

STORE CREDIT IS ISSUED AS A DIGITAL GIFT CARD. YOU CAN APPLY YOUR GIFT CARD TO ORDERS PLACED ON JOHNELLIOTT.COM UNTIL THE REMAINING BALANCE IS ZERO.

YOUR CREDIT WILL BE AVAILABLE FOR USE ONCE YOUR RETURN IS DELIVERED AND PROCESSED.

FREQUENTLY ASKED QUESTIONS 

ORDERING

WHAT IF I NEED TO MODIFY MY ORDER?

WE STRIVE TO PROCESS ORDERS AS QUICKLY AS POSSIBLE. AS A RESULT, ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.

WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO PROCESS YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.

HOW DO I APPLY MY DISCOUNT CODE TO MY PURCHASE? 

YOU CAN ENTER YOUR DISCOUNT CODE AT CHECKOUT. 

SALE

AN ITEM I PURCHASED IS NOW ON SALE. CAN YOU ADJUST THE PRICE?

WE ARE UNABLE TO OFFER PRICE ADJUSTMENTS ON ITEMS PURCHASED BEFORE, AFTER, OR DURING SALE PERIODS. SALE PRICING IS OFFERED ON A PROMOTIONAL BASIS. WE ARE ONLY ABLE TO HONOR THIS TEMPORARY PRICING FOR PURCHASES MADE DURING THE PERIOD THAT PRICING IS LIVE.

WE DO NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.

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