BELOW IS OUR POLICY FOR ORDERS PLACED DURING OUR CHARITY PLEDGE.  

SHIPPING INFORMATION

DUE TO THE VOLUME OF ORDERS RECEIVED, ORDERS WILL SHIP WITHIN 5 BUSINESS DAYS PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.

YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION AFTER 5 BUSINESS DAYS, PLEASE CONTACT SUPPORT@JOHNELLIOTT.COM.  

PLEASE NOTE WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

DOMESTIC SHIPPING 

DURING OUR SEASONAL SALE, WE DO NOT OFFER EXPEDITED SHIPPING METHODS. HOWEVER, JOHN ELLIOTT OFFERS FREE UPS GROUND SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES.  

INTERNATIONAL SHIPPING 

WE OFFER WORLDWIDE SHIPPING. ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU).

CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR  DESTINATION COUNTRY.

WE CANNOT CALCULATE THESE CHARGES PRIOR TO PLACING YOUR ORDER AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PURCHASE.

RETURNS POLICY 

ITEMS PURCHASED DURING OUR CHARITY PLEDGE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED. 10% OF PROCEEDS FROM PROMOTIONAL SALES WILL BE DONATED TO UCLA HEALTH FUND - CORONAVIRUS GREATEST NEEDS IN PATIENT CARE.

FREQUENTLY ASKED QUESTIONS 

ORDERING

WHAT IF I NEED TO MODIFY MY ORDER?

WE STRIVE TO PROCESS ORDERS AS QUICKLY AS POSSIBLE. AS A RESULT, ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.

WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO PROCESS YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.

SALE

AN ITEM I PURCHASED IS NOW ON SALE. CAN YOU ADJUST THE PRICE?

WE ARE UNABLE TO OFFER PRICE ADJUSTMENTS ON ITEMS PURCHASED BEFORE, AFTER, OR DURING SALE PERIODS. SALE PRICING IS OFFERED ON A PROMOTIONAL BASIS. WE ARE ONLY ABLE TO HONOR THIS TEMPORARY PRICING FOR PURCHASES MADE DURING THE PERIOD THAT PRICING IS LIVE.

WE DO NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.

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