BELOW IS OUR POLICY FOR ORDERS PLACED DURING SEASONAL SALES.  

Seasonal Shipping

DUE TO THE VOLUME OF ORDERS RECEIVED, ALL SEASONAL ORDERS SUCCESSFULLY BILLED, PENDING INVENTORY AVAILABILITY WILL SHIP WITHIN BUSINESS DAYS (THIS EXCLUDES WEEKENDS OR HOLIDAYS).

ONCE THE ORDER SHIPS, YOU WILL RECEIVE TRACKING INFORMATION IN AN EMAIL NOTIFICATION.

PLEASE NOTE, ONCE AN ORDER HAS BEEN PROCESSED, IT CANNOT BE MODIFIED OR CANCELED.

IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT SUPPORT@JOHNELLIOTT.CO.

DOMESTIC SHIPPING  

JOHN ELLIOTT OFFERS FREE UPS GROUND SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES.

INTERNATIONAL SHIPPING 

WE OFFER WORLDWIDE SHIPPING. ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU).

CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES LEVIED BY YOUR  DESTINATION COUNTRY.

WE CANNOT CALCULATE THESE CHARGES PRIOR TO PLACING YOUR ORDER AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES ARE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY.

RETURN POLICY

ALL ITEMS PURCHASED DURING MAINLINE FOR THE FRONTLINE SALE OR WITH AN EARLY ACCESS PROMO SALE ARE ELIGIBLE FOR STORE CREDIT OR EXCHANGE ONLY.

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